Due to the nature of these items being handmade, returns will handled as follows:
If you wish, you can return items with the cost of postage to yourself. Once an item has been returned and checked, you will receive your refund for your order (not including the return costs of postage). If there is any significant damage due to yourself or transit in the return, a refund may not be issued (Better to open a case with the postal service), or depending on the extent of damage, a partial refund. If you choose to return items, or an item, I advise to be safe to take pictures of the items themselves and packaged, and use tracking in delivery.
If you wish to cancel an item, if it has not been dispatched then you will be able to have a full refund (please contact about cancellations if you can not cancel an item yourself).
If there are issues with an item, it has become damaged / lost due to the delivery service, with your co-operation a claim will be made on the item with proof provided from you, and a replacement / refund / partial refund can be discussed and sorted once the case has been closed in a resolve their end.
Please feel free to contact, I aim to do and provide you the best I can as I want you to have and enjoy these =)